Suite 1211 The Hub, 31 Lasso Rd, Gregory Hills NSW 2557

sales@katanait.com.au

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Is Your Staff’s Time Being Stolen?

At some point in the last six months, maybe you have been on a Zoom call or chatting away in Microsoft Teams. And you have wondered what would have happened if Covid had come along in the 1980s or even 1990s.    

Let’s be honest… the world would have totally shut down. Business would have completely ground to a halt.

We could not have done the last 12 months without the amazing technology that we now totally take for granted. Depending how old you are, what we can do easily today was literally the stuff of dreams just 20 years ago. But as much as great IT has made working from home easier and enabled many businesses to keep going, we also must remember that bad IT can still be a massive time thief.

We have all become so reliant on computers that we have forgotten how to perform simple tasks ourselves. We can go into panic mode when they stop doing what we expect of them. Most businesses find that even the most committed staff in the world will jump at the chance for a little bit of office down time. So, when computers are not doing their job that’s a great opportunity to down tools and do very little.

That is not to say that all employees want to take the easy way out. There will be others who like a challenge and want to try their best to make things better, using their own limited IT knowledge or good old Google to guide them.

Unfortunately, IT set ups are complex. If you do not really know what you are doing you could end up digging a far bigger hole for you and your entire organization. Well-meaning staff, no matter how lovely and helpful they might be, can cause more problems than you could ever imagine.

Just like you would not want someone who did a biology class 20 years ago to perform open heart surgery on you, you really don’t want someone who’s just watched a couple of YouTube tutorials fixing your business’s computer system.

This is what we do, day in, day out. And we’re the local experts.

If you want to ensure that your workforce does not grind to a halt when things stop running smoothly, it pays to invest in experts who can:

a) Stop most things from going wrong in the first place, and

b) When they do go wrong, get you back on track quickly and reliably

That means minimal downtime, less chatting and more Getting Things Done.

Contact Wade today to see how he can help make the most out your staff’s time.

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Read our 10 Reviews
Solar Bright
Solar Bright
May 17, 2023

Highly recommend Katana for your IT needs.

These guys are brilliant at what they do. Wade, Luke, Mick and the team will do the impossible immediately.
However, small miracles might take a little longer. Can't fault them.
Highly recommend Katana for your IT needs.

Joe.

R W Palmer Electrical
R W Palmer Electrical
May 15, 2024

High level of Support allowing us to focus on our core business

Wade and the team at Katana IT have been managing our business IT services for many years and continue to provide high level of support and commitment to our requirements, whilst always ensuring our technology platform is up to date, maintaining improvement for system to run smoothly allowing us to focus on our core business service and delivery. Thank you team!

Shane M.
Director

Concept Care
Concept Care
May 30, 2024

Wade and his team have significantly exceeded our expectations

We've been partnering with Katana IT for our managed IT services over the past year, and I can confidently say that Wade and his team have significantly exceeded our expectations. From the outset, the level of communication has been outstanding. They are not just responsive; they are pre-emptively engaging, ensuring that potential IT issues are addressed before they become problems.

The team at Katana IT is genuinely committed to our success. Their availability and responsiveness whenever we've encountered IT challenges have been a game-changer for our operations. The speed at which they address and resolve issues is impressive, minimising any potential disruption to our business.

What really sets Katana IT apart is their proactive approach. They regularly provide us with updates and insights into our IT infrastructure, suggesting improvements and implementing strategies to enhance our systems' efficiency and security. This forward-thinking approach has given us peace of mind, knowing that our IT operations are in capable hands, and allows us to focus more on our core business activities.

Santana B.
Director

Corless Logistics
Corless Logistics
March 28, 2025

They are responsive, agile and capable

What has been your experience with Katana managing your IT?

Katana IT have been involved with managing the IT requirements for Corless Logistics for a number of years now and we have found them to be responsive and knowledgeable in their field. They have become part of our business through their open communication and friendliness with our staff. They are not a supplier that holds you at arms length. To us it is a personal connection they display that makes the difference.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

During the time that Katana IT have managed the IT requirements for Corless Logistics, we have had many project related activities that Katana IT have guided us through. New hardware roll outs to software upgrades along with advice and assistance on progressing a major IT platform change for our core business function.

Whats your general thoughts on Katana IT staff?

Katana IT have assisted in times of “dire need” from an IT perspective. These instances could be as simple as not being able to log on remotely when out of the office, internet drop outs, PC/software issues, to hardware problems….things that will stop a business functioning if assistance is not as quick as the “000 Emergency Services” type of response time. In all seriousness, if Katana IT didn’t respond as they do now and help solve the day to day issues – that we don’t know how/can’t find the solution to – simply and quickly, we would be in a pickle – without question. They are responsive, agile and capable.

Liverpool Neighbourhood Connections
Liverpool Neighbourhood Connections
March 28, 2025

Katana has always been very good with connecting us up

What has been your experience with Katana managing your IT?

We are very happy with the service that is provided.

What is a project or area Katana has been able to improve your IT processes or infrastructure?

It has been necessary for us to have lots of networks connected and Katana has always been very good with connecting us up.

What are your general thoughts on Katana IT staff?

It is great to know we have backup when we need it, just a phone call away.

VJ Accounting & Taxation Services
VJ Accounting & Taxation Services
March 28, 2025

Katana IT have done a fantastic job

What has been your experience with Katana managing your IT?

We have had a fantastic experience working with Katana IT. They really have taken the stress and the time away from any arising IT issue’s we have had.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

Katana IT resolved our issue of diminishing space on our computers by establishing a cloud network. This allowed us to work remotely, store our data safely and of course gave us ample storage space.

Whats your general thoughts on Katana IT staff?

Katana IT have done a fantastic job managing the IT aspects of our business. They are always contactable, easy to approach and their expertise is second to none.

Lindsay Civil
Lindsay Civil
March 28, 2025

Katana IT give us great support and a quick response time

What has been your experience with Katana managing your IT?

In our business we don’t have time to have computers down or playing up, Katana IT give us great support and a quick response time.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

Assisted us in establishing tablets throughout our management and field teams to streamline our business processes. Helped migrate our data to the cloud so our team have always available access.

Whats your general thoughts on Katana IT staff?

Katana are a great team who keep us up to date with changing and emerging technologies, security and practical solutions while also being on hand for hardware repairs and replacements with a fast turn around time.

We can’t afford any downtime on our network and Katana have the resources to respond effectively to keep us working.

Telstra Business Centre
Telstra Business Centre
March 28, 2025

Katana has been able to continuously improve our network

What has been your experience with Katana managing your IT?

Over a 5 year period our business grew from one site located in Campbelltown, to eight sites that stretched from Kiama and Wollongong, through to Rockdale and into Sydney. Wade had full management of it and was a trusted advisor on what was required for both upkeep and improvements.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

As can be appreciated we run an extremely complex environment both geographically and also the architecture of the network. Katana has been able to continuously improve our network, and at all times ensure that we are operational. We have just on 100 users whom are working off any number of devices and stations running diverse programmes from POS to Predictive Diallers.

Whats your general thoughts on Katana IT staff?

I can strongly recommend Wade’s performance based on his professionalism, knowledge and willingness to solve. However the most important element is his commitment to customer service.

Macarthur Vet Group
Macarthur Vet Group
August 8, 2025

The team is reliable, trusted and knowledgeable.

We have worked closely with Katana for all our IT needs for many years. The team is reliable, trusted and knowledgeable.

We have many systems and hardware across multiple locations - nothing is ever too much trouble for the team.

Katana continues to be a valued partner as we update and invest in technologies that will support our business today and into the future.

Dale M.
Director

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