- Katana IT | Smeaton Grange

Our History

Introcom Computer Services Est. 1996

Katana IT is one of Sydney’s most experienced managed services specialists. Over more than two decades we’ve adapted and evolved with the rapid pace of technological change. Our focus is on the provision of managed services to small and medium sized businesses. Being a small business ourselves, we understand how critical it is that your IT systems and services run smoothly. From the desktop to the cloud and everything in between, we ensure our client’s IT systems are optimised, efficient and protected.

Business Name Changed to Katana IT in 2010

Our business originally started in 1996 as Introcom Compupter Services. In 2010, we changed to Katana IT. The word ‘Katana’ came from the Japanese sword of the same name: a curved blade with a finely honed cutting edge. The symbolism seemed perfect too, as our founding director Wade Lockhart has studied Japanese martial arts for over 20 years both locally and internationally. He beleived the unsurpassed technology and precision of the Katana sword blended perfectly with our passion for cutting edge technology.

New Look Branding, Logo and Website in 2020

Kaizen is a well known Japanese business philosophy, which essentially translates to continuous improvement. This concept of continuous improvement drives the workplace culture and practice methods of Katana IT. To celebrate 10 years of kaizen, we have developed a brand new logo and a new website; this very website that you’re reading now! We look forward to another decade with refreshed confidence and a renewed focus to take care of your IT, so you can take care of business.

Our Mission is Simple

We thrive on making technology work as well as it possibly can for your business. That means we identify potential problems before they become issues. We work to your schedule and recommend solutions that are the best fit for your business (not our business). We focus on making technology integrate seamlessly with your business so you can get on with what you do best. As your technology partner, we know that as your business grows, so will ours. We’ll work hand in hand with you to support that growth.

Our Partners

Katana IT has partnered with the most prominent and trusted brands in IT products and services, so you can access the best solutions for your business.

Our People

Our Team

As you’d expect from one of Sydney’s leading IT service providers, our staff are highly skilled across a number of technical specialties. We pride ourselves on our combined sales, consulting and support skillset. We don’t think of ourselves as ‘geeks’ but we are a bit fanatical when it comes to learning about new and upcoming technology trends. Most importantly we have a level of easy communication to go with our expertise that many other IT businesses simply don’t have. Our team are all Sydney-based and when you call us you’ll talk to the same team each time. That will be someone who knows you and your IT set-up; they can answer your questions quickly and resolve any issues you may be experiencing fast.

Our Philosophy

We deliver cutting edge technology and support to small and medium businesses throughout NSW. Focussing on the needs of small to medium local businesses (with 5 to 100 staff) helps us to maximize efficiency and cost-effectiveness across our entire range of IT services and products.

The Environment

Here at Katana IT, we really care about treading lightly on the earth.
We are committed to reducing the impact we have on the environment.

We demonstrate this by:

Recycling & E-Waste Disposal

Ensuring all decommissioned equipment removed from our clients’ sites are either refurbished for re-use or disposed of using a reputable, E-Waste disposal service.

Tree Planting in Rural NSW

Directing all profit made from the sale of refurbished equipment into tree planting and reforestation efforts on a property we sponsor in rural NSW.

Environmental Quality Standards

Only selling quality equipment, so we can ensure a long service life of everything we install, reducing the amount of E-Waste we need to process.

Paperless Office System

Running a 100% paperless office and using electronic documents and systems.

Client Testimonials

Macarthur Mowers & Marine

Wade and his team have been there through thick and thin and stuck by our business. Katana have it all covered and that is a relieving thing to have.

Belco Aluminium

It has been great working with Katana who are very reliable, responsive and same day fix. We look forward to continuing a long and healthy relationship for many years to come.

T&DC Supply Chain Solutions

Katana IT have been involved with managing the IT requirements for T&DC for a number of years now and we have found them to be responsive and knowledgeable in their field.

Liverpool Neighbourhood Connections

It has been necessary for us to have lots of networks connected and Katana has always been very good with connecting us up.

Dundalk Pipelaying

We have gone from having issues to having issues dealt with before they happen. Computer problems pretty much do not happen anymore.

VJ Accounting & Taxation Services

We have had a fantastic experience working with Katana IT. They really have taken the stress and the time away from any arising IT issue’s we have had.

Lindsay Civil

In business we don’t have time to have computers down or playing up, Katana IT give us good support and a quick response. I am an old tradesman and my IT skills are limited. I need someone I can rely on for quick response and the right advice.

Telstra Business Centre

Over a 5 year period our business grew from one site located in Campbelltown, to eight sites that stretched from Kiama and Wollongong, through to Rockdale and into Sydney. Wade had full management of it and was a trusted advisor on what was required for both upkeep and improvements.

About Us