Frequently Asked Questions
What happens if there is an emergency after hours?
As a Katana IT Managed client you will have access to our after-hours support service where our on call technician will assist with your issue.
Where are you located?
Our head office is conveniently located on the M5/M7 corridor in Smeaton Grange, Southwest Sydney.
Which areas do you provide an onsite service?
We have local support available for Greater Sydney, Illawarra and Southern Highlands areas.
How much does it cost for IT support?
We have numerous support options for clients of all sizes and budgets. We can tailor a plan giving you a fixed price per month.
Do you offer Fixed cost IT support?
Yes all our managed plans provide a fixed monthly rate so you don’t get any surprises
Can you provide all our IT and telecommunications needs?
Yes. We are a one stop shop which means we make sure all your business technology works together.
How do your services work, how do we contact you?
All our managed clients have access to a dedicated account manager and help desk. We provide support via phone, email and in person as necessary.
We have locations nationally, can you cover all of my locations?
Yes. We have access to a national network of technicians for any onsite work and we provide centralised management and monitoring for all your sites across Australia.
Can you procure equipment and manage assets?
Yes. We work with the major wholesale distributors in Australia allowing us to give you the best brands and pricing available. Our managed clients also have access to our asset tracking systems.
Why Outsource IT?
Technology plays such an important role in the success of your business and the reliance on that technology is only increasing. It makes sense to have a partner who is dedicated in supporting, managing and advising on one of your biggest assets.