Suite 1211 The Hub, 31 Lasso Rd, Gregory Hills NSW 2557

What is Prepaid Block Time?

Get access to IT support with no contract

Prepaid block time can assist you to adapt your business to full IT support at a comfortable pace, which is especially useful for small or growing businesses. Clients often decide to alternate to a complete managed service, as their requirements change and a foundation of confidence & trust is established with Katana IT. We understand the need for flexibility for business managers with a tightly controlled budget, and offer the choice to work with us to arrange a custom agreement.

The main benefit of prepaying for IT services is having a contact with an expert IT technician who knows your systems and is responsible to help when you need it most. Blocks hours can be used for:

  • Basic IT support
  • Troubleshooting and fixing IT problems
  • IT projects and installations
  • Network administration and support
  • Backup management
  • Solving desktop IT issues
  • Servers, hosting and cloud support

Prepaid IT Support with Katana IT is convenient and suitable for any business — get in touch to discuss a prepaid block time package.

Prepay for On-Demand IT Support

Purchase a 5 Hour Block to get started

Our minimum prepaid block time purchase is 5 hours, which gives new customers a low risk, low cost way to test out our IT support services. Even with a minimum block time purchase, you get access to on-demand IT support and a range of great benefits, including:

  • Discounted hardware
  • Phone support
  • Onsite support
  • Centralised IT services
  • IT Support during business hours, Monday to Friday
  • New hardware paid on 15 day account
  • Minimum time charged in 15 minute blocks

Remote support is not included with prepaid blocktime but for a small yearly fee, you can get your business connected to Katana IT remote support systems.

Why Choose a Prepaid IT Service?

Stop Wasting Time

Your staff will love having an IT team that they can rely on. Prepaid IT support means you can save your own time dealing by outsourcing IT support to the experts.

Ask the IT Experts

Another way to save your own time is by calling an IT consultant when you need advice in day to day operations and for the big picture planning of your IT infrastructure and services.


Onsite Support

Prepaid IT support include onsite services in our service area. From our Smeaton Grange HQ, we look after Sydney, Wollongong and Southern Highlands areas.

Managed SLA Plan

  • Phone Support

  • Unlimited Remote Support

  • Onsite Support

  • Scheduled Maintenance

  • Scheduled IT Consulting

  • Realtime Server/Desktop Monitoring

  • Backup Solution

  • Onsite Warranty

  • Performance Guarantees

  • Malware Protection

  • No Callout Fees

Enquire Online

Or Call 1300-KATANA

Block Plan (No Contract)

  • Phone Support

  • Remote Support

  • Onsite Support

  • 5 and 10 hour prepaid blocks available

  • Malware Protection (Additional Cost)

  • Realtime Server/Desktop Monitoring (Additional Cost)

Enquire Now

Or Call 1300-KATANA

Recent Reviews by Katana IT Clients

Belco Aluminium

It has been great working with Katana who are very reliable, responsive and same day fix. We look forward to continuing a long and healthy relationship for many years to come.

T&DC Supply Chain Solutions

Katana IT have been involved with managing the IT requirements for T&DC for a number of years now and we have found them to be responsive and knowledgeable in their field.

Liverpool Neighbourhood Connections

It has been necessary for us to have lots of networks connected and Katana has always been very good with connecting us up.

Dundalk Pipelaying

We have gone from having issues to having issues dealt with before they happen. Computer problems pretty much do not happen anymore.

VJ Accounting & Taxation Services

We have had a fantastic experience working with Katana IT. They really have taken the stress and the time away from any arising IT issue’s we have had.

Lindsay Civil

In business we don’t have time to have computers down or playing up, Katana IT give us good support and a quick response. I am an old tradesman and my IT skills are limited. I need someone I can rely on for quick response and the right advice.

Telstra Business Centre

Over a 5 year period our business grew from one site located in Campbelltown, to eight sites that stretched from Kiama and Wollongong, through to Rockdale and into Sydney. Wade had full management of it and was a trusted advisor on what was required for both upkeep and improvements.

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Would you like to speak to an IT expert?

Katana IT is available to discuss and review your IT requirements. Onsite audits are available in Greater Sydney, Illawarra and the Southern Highlands NSW.

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