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Home > Business IT Solutions Sydney > IT Managed Service Provider (MSP)
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How Does Managed IT Work?

Take Advantage of a Fixed Monthly Price and Agreed Services

Managed IT services are essential to any business wanting to reduce the amount of time, effort and money (resources) spent on self-managed IT. Katana IT provides a customised plan and a flat monthly rate that you agree on. In return, Katana IT will proactively monitor and maintain your workstations, servers and IT infrastructure. A good IT managed service provider aims to minimise IT downtime by preventing issues before they happen. 

When choosing between several Managed IT service providers, make sure that your main IT priorities are all covered. That’s what we always do, and for that, Katana IT is the leading provider of managed IT services in Sydney.

Here at Katana IT, we will help you to:

  • Maintain desktop PCs, devices and IT infrastructure
  • Monitor, update and maintain IT systems security
  • Respond to and fix network or internet problems
  • Accountable for data security, backups and data recovery
  • Office 365 setup, hosting and management
  • Mitigate data security risks and potential cyber attacks

By outsourcing your IT to Katana IT — as a partial solution to support your internal IT staff or a complete outsourced service, you can harness the latest IT solutions while staying focused on your business.

Schedule an Appointment
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SLA (Service Level Agreement)

Get the Best IT Support Available Within Your Budget

Your SLA (Service Level Agreement) will be specific to your business. This means we only include the IT managed services that you need and nothing more. We do this to ensure you are paying only for what you need and to focus our attention on the areas that matter to you the most. Our SLA includes but is not limited to these areas:

  • Monthly summary of your technology, issues, and advice for future planning
  • 24/7 remote system monitoring
  • Offsite data backup and security services
  • Preventative action to keep your systems functioning efficiently and reliably
  • Plan for business growth, new developments in technology and asset depreciation
  • Create a DR Plan (Disaster Recovery) and Business Continuity plan should the unforeseen happen
  • Local, Sydney based IT support by the Katana IT team

A fixed monthly price will help you accurately budget for IT resources and ensure systems are working, predictable and secure.

Schedule an Appointment

Why Choose a Managed IT Services?

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Improve Your Efficiencies & Productivity

Our team will ensure that your business runs smoothly, focusing on eliminating any potential IT problems and disruptions to your daily operations. This includes monitoring and managing backups, putting in place a tried-and-tested recovery plan, and having a practical solution ready in the event of a disaster, so your operations can resume without delay.

IT Strategies, Planning and Advice

As business usages and system requirements change, you need to be responsive and adaptive with your IT systems. We can assist by looking at your roadmap to determine which strategies will keep your business steady right now and into the future.

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Access to a Team of IT Professionals

Signing up to managed IT services gives you access to the entire Katana IT team, consisting of an IT manager, CIO and IT consultants who are tasked to look after your IT infrastructure and respond to your requests. We follow a proactive approach with KPIs on your system’s performance and the satisfaction of your system users. At Katana IT, you’ll always have a reliable IT managed service provider to lead the way.

Managed SLA Plan

  • Phone Support

  • Unlimited Remote Support

  • Onsite Support

  • Scheduled Maintenance

  • Scheduled IT Consulting

  • Realtime Server/Desktop Monitoring

  • Backup Solution

  • Onsite Warranty

  • Performance Guarantees

  • Malware Protection

  • No Callout Fees

Enquire Online

Or Call 1300-KATANA

Block Plan (No Contract)

  • Phone Support

  • Remote Support

  • Onsite Support

  • 5 and 10 hour prepaid blocks available

  • Malware Protection (Additional Cost)

  • Realtime Server/Desktop Monitoring (Additional Cost)

Enquire Now

Or Call 1300-KATANA

Recent Reviews by Katana IT Clients

Solar Bright
Solar Bright
May 17, 2023

Highly recommend Katana for your IT needs.

These guys are brilliant at what they do. Wade, Luke, Mick and the team will do the impossible immediately.
However, small miracles might take a little longer. Can’t fault them.
Highly recommend Katana for your IT needs.

Joe.

R W Palmer Electrical
R W Palmer Electrical
May 15, 2024

High level of Support allowing us to focus on our core business

Wade and the team at Katana IT have been managing our business IT services for many years and continue to provide high level of support and commitment to our requirements, whilst always ensuring our technology platform is up to date, maintaining improvement for system to run smoothly allowing us to focus on our core business service and delivery. Thank you team!

Shane M.
Director

Concept Care
Concept Care
May 30, 2024

Wade and his team have significantly exceeded our expectations

We’ve been partnering with Katana IT for our managed IT services over the past year, and I can confidently say that Wade and his team have significantly exceeded our expectations. From the outset, the level of communication has been outstanding. They are not just responsive; they are pre-emptively engaging, ensuring that potential IT issues are addressed before they become problems.

The team at Katana IT is genuinely committed to our success. Their availability and responsiveness whenever we’ve encountered IT challenges have been a game-changer for our operations. The speed at which they address and resolve issues is impressive, minimising any potential disruption to our business.

What really sets Katana IT apart is their proactive approach. They regularly provide us with updates and insights into our IT infrastructure, suggesting improvements and implementing strategies to enhance our systems’ efficiency and security. This forward-thinking approach has given us peace of mind, knowing that our IT operations are in capable hands, and allows us to focus more on our core business activities.

Santana B.
Director

Corless Logistics
Corless Logistics
March 28, 2025

They are responsive, agile and capable

What has been your experience with Katana managing your IT?

Katana IT have been involved with managing the IT requirements for Corless Logistics for a number of years now and we have found them to be responsive and knowledgeable in their field. They have become part of our business through their open communication and friendliness with our staff. They are not a supplier that holds you at arms length. To us it is a personal connection they display that makes the difference.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

During the time that Katana IT have managed the IT requirements for Corless Logistics, we have had many project related activities that Katana IT have guided us through. New hardware roll outs to software upgrades along with advice and assistance on progressing a major IT platform change for our core business function.

Whats your general thoughts on Katana IT staff?

Katana IT have assisted in times of “dire need” from an IT perspective. These instances could be as simple as not being able to log on remotely when out of the office, internet drop outs, PC/software issues, to hardware problems….things that will stop a business functioning if assistance is not as quick as the “000 Emergency Services” type of response time. In all seriousness, if Katana IT didn’t respond as they do now and help solve the day to day issues – that we don’t know how/can’t find the solution to – simply and quickly, we would be in a pickle – without question. They are responsive, agile and capable.

Liverpool Neighbourhood Connections
Liverpool Neighbourhood Connections
March 28, 2025

Katana has always been very good with connecting us up

What has been your experience with Katana managing your IT?

We are very happy with the service that is provided.

What is a project or area Katana has been able to improve your IT processes or infrastructure?

It has been necessary for us to have lots of networks connected and Katana has always been very good with connecting us up.

What are your general thoughts on Katana IT staff?

It is great to know we have backup when we need it, just a phone call away.

VJ Accounting & Taxation Services
VJ Accounting & Taxation Services
March 28, 2025

Katana IT have done a fantastic job

What has been your experience with Katana managing your IT?

We have had a fantastic experience working with Katana IT. They really have taken the stress and the time away from any arising IT issue’s we have had.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

Katana IT resolved our issue of diminishing space on our computers by establishing a cloud network. This allowed us to work remotely, store our data safely and of course gave us ample storage space.

Whats your general thoughts on Katana IT staff?

Katana IT have done a fantastic job managing the IT aspects of our business. They are always contactable, easy to approach and their expertise is second to none.

Lindsay Civil
Lindsay Civil
March 28, 2025

Katana IT give us great support and a quick response time

What has been your experience with Katana managing your IT?

In our business we don’t have time to have computers down or playing up, Katana IT give us great support and a quick response time.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

Assisted us in establishing tablets throughout our management and field teams to streamline our business processes. Helped migrate our data to the cloud so our team have always available access.

Whats your general thoughts on Katana IT staff?

Katana are a great team who keep us up to date with changing and emerging technologies, security and practical solutions while also being on hand for hardware repairs and replacements with a fast turn around time.

We can’t afford any downtime on our network and Katana have the resources to respond effectively to keep us working.

Telstra Business Centre
Telstra Business Centre
March 28, 2025

Katana has been able to continuously improve our network

What has been your experience with Katana managing your IT?

Over a 5 year period our business grew from one site located in Campbelltown, to eight sites that stretched from Kiama and Wollongong, through to Rockdale and into Sydney. Wade had full management of it and was a trusted advisor on what was required for both upkeep and improvements.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

As can be appreciated we run an extremely complex environment both geographically and also the architecture of the network. Katana has been able to continuously improve our network, and at all times ensure that we are operational. We have just on 100 users whom are working off any number of devices and stations running diverse programmes from POS to Predictive Diallers.

Whats your general thoughts on Katana IT staff?

I can strongly recommend Wade’s performance based on his professionalism, knowledge and willingness to solve. However the most important element is his commitment to customer service.

Send Us a Message

Contact Us
5.0
Read our 9 Reviews
Solar Bright
Solar Bright
May 17, 2023

Highly recommend Katana for your IT needs.

These guys are brilliant at what they do. Wade, Luke, Mick and the team will do the impossible immediately.
However, small miracles might take a little longer. Can't fault them.
Highly recommend Katana for your IT needs.

Joe.

R W Palmer Electrical
R W Palmer Electrical
May 15, 2024

High level of Support allowing us to focus on our core business

Wade and the team at Katana IT have been managing our business IT services for many years and continue to provide high level of support and commitment to our requirements, whilst always ensuring our technology platform is up to date, maintaining improvement for system to run smoothly allowing us to focus on our core business service and delivery. Thank you team!

Shane M.
Director

Concept Care
Concept Care
May 30, 2024

Wade and his team have significantly exceeded our expectations

We've been partnering with Katana IT for our managed IT services over the past year, and I can confidently say that Wade and his team have significantly exceeded our expectations. From the outset, the level of communication has been outstanding. They are not just responsive; they are pre-emptively engaging, ensuring that potential IT issues are addressed before they become problems.

The team at Katana IT is genuinely committed to our success. Their availability and responsiveness whenever we've encountered IT challenges have been a game-changer for our operations. The speed at which they address and resolve issues is impressive, minimising any potential disruption to our business.

What really sets Katana IT apart is their proactive approach. They regularly provide us with updates and insights into our IT infrastructure, suggesting improvements and implementing strategies to enhance our systems' efficiency and security. This forward-thinking approach has given us peace of mind, knowing that our IT operations are in capable hands, and allows us to focus more on our core business activities.

Santana B.
Director

Corless Logistics
Corless Logistics
March 28, 2025

They are responsive, agile and capable

What has been your experience with Katana managing your IT?

Katana IT have been involved with managing the IT requirements for Corless Logistics for a number of years now and we have found them to be responsive and knowledgeable in their field. They have become part of our business through their open communication and friendliness with our staff. They are not a supplier that holds you at arms length. To us it is a personal connection they display that makes the difference.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

During the time that Katana IT have managed the IT requirements for Corless Logistics, we have had many project related activities that Katana IT have guided us through. New hardware roll outs to software upgrades along with advice and assistance on progressing a major IT platform change for our core business function.

Whats your general thoughts on Katana IT staff?

Katana IT have assisted in times of “dire need” from an IT perspective. These instances could be as simple as not being able to log on remotely when out of the office, internet drop outs, PC/software issues, to hardware problems….things that will stop a business functioning if assistance is not as quick as the “000 Emergency Services” type of response time. In all seriousness, if Katana IT didn’t respond as they do now and help solve the day to day issues – that we don’t know how/can’t find the solution to – simply and quickly, we would be in a pickle – without question. They are responsive, agile and capable.

Liverpool Neighbourhood Connections
Liverpool Neighbourhood Connections
March 28, 2025

Katana has always been very good with connecting us up

What has been your experience with Katana managing your IT?

We are very happy with the service that is provided.

What is a project or area Katana has been able to improve your IT processes or infrastructure?

It has been necessary for us to have lots of networks connected and Katana has always been very good with connecting us up.

What are your general thoughts on Katana IT staff?

It is great to know we have backup when we need it, just a phone call away.

VJ Accounting & Taxation Services
VJ Accounting & Taxation Services
March 28, 2025

Katana IT have done a fantastic job

What has been your experience with Katana managing your IT?

We have had a fantastic experience working with Katana IT. They really have taken the stress and the time away from any arising IT issue’s we have had.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

Katana IT resolved our issue of diminishing space on our computers by establishing a cloud network. This allowed us to work remotely, store our data safely and of course gave us ample storage space.

Whats your general thoughts on Katana IT staff?

Katana IT have done a fantastic job managing the IT aspects of our business. They are always contactable, easy to approach and their expertise is second to none.

Lindsay Civil
Lindsay Civil
March 28, 2025

Katana IT give us great support and a quick response time

What has been your experience with Katana managing your IT?

In our business we don’t have time to have computers down or playing up, Katana IT give us great support and a quick response time.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

Assisted us in establishing tablets throughout our management and field teams to streamline our business processes. Helped migrate our data to the cloud so our team have always available access.

Whats your general thoughts on Katana IT staff?

Katana are a great team who keep us up to date with changing and emerging technologies, security and practical solutions while also being on hand for hardware repairs and replacements with a fast turn around time.

We can’t afford any downtime on our network and Katana have the resources to respond effectively to keep us working.

Telstra Business Centre
Telstra Business Centre
March 28, 2025

Katana has been able to continuously improve our network

What has been your experience with Katana managing your IT?

Over a 5 year period our business grew from one site located in Campbelltown, to eight sites that stretched from Kiama and Wollongong, through to Rockdale and into Sydney. Wade had full management of it and was a trusted advisor on what was required for both upkeep and improvements.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

As can be appreciated we run an extremely complex environment both geographically and also the architecture of the network. Katana has been able to continuously improve our network, and at all times ensure that we are operational. We have just on 100 users whom are working off any number of devices and stations running diverse programmes from POS to Predictive Diallers.

Whats your general thoughts on Katana IT staff?

I can strongly recommend Wade’s performance based on his professionalism, knowledge and willingness to solve. However the most important element is his commitment to customer service.

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Katana IT is available to discuss and review your IT requirements. Onsite audits are available in Greater Sydney, Illawarra and the Southern Highlands NSW.

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