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Home > Business IT Solutions > IT Managed Service Provider (MSP)

How Does Managed IT Work?

Take Advantage of a Fixed Monthly Price and Agreed Services

Managed IT services are helpful to any business wanting to reduce the amount of time, effort and money (resources) spent on self-managed IT. Katana IT provides a customised plan and a flat monthly rate that you agree on. It return, Katana IT will proactively monitor and maintain the your workstations, servers and IT infrastructure. A good managed IT service provider aims to minimise IT downtime by preventing issues before they happen.

Before you choose a Managed IT provider, make sure that your main IT priorities are all covered. Here at Katana IT, we will help you to:

  • Maintain desktop PCs, devices and IT infrastructure
  • Monitor, update and maintain IT systems security
  • Respond to and fix network or internet problems
  • Accountable for data security, backups and data recovery
  • Office 365 setup, hosting and management
  • Mitigate data security risks and potential cyber attacks

By outsourcing your IT to Katana IT — as a partial solution to support your internal IT staff or a complete outsourced service, you can harness the latest IT solutions while staying focused on your business.

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SLA (Service Level Agreement)

Get the Best IT Support Available Within Your Budget

Your SLA (Service Level Agreement) will be specific to your business. This means we only include the IT services that you need and nothing more. We do this to ensure you are paying only for what you need and to focus our attention on the areas that matter to you the most. Our SLA includes but is not limited to these areas:

  • Monthly summary of your technology, issues, and advice for future planning
  • 24/7 remote system monitoring
  • Offsite data backup and security services
  • Preventative action to keep your systems functioning efficiently and reliably
  • Plan for business growth, new developments in technology and asset depreciation
  • Create a DR Plan (Disaster Recovery) and Business Continuity plan should the unforeseen happen
  • Local, Sydney based IT support by the Katana IT team

A fixed monthly price will help you accurately budget for IT resources and ensure systems are working, predictable and secure.

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Why Choose a Managed IT Service?

Improve Your Efficiencies & Productivity

Our team will ensure that your business runs smoothly, focusing on eliminating any potential IT problems and disruptions to your daily operations. This includes monitoring and managing backups, putting in place a tried-and-tested recovery plan, and having a practical solution ready in the event of a disaster, so your operations can resume without delay.

IT Strategies, Planning and Advice

As business usages and system requirements changes, you need to be responsive and adaptive with your IT systems. We can assist by looking at your roadmap to determine which strategies will keep your business steady right now and into the future.

Clients

Access to a Team of IT Professionals

Signing up to a managed IT service gives you access to the entire Katana IT team, consisting of an IT manager, CIO and IT consultants who are tasked to look after your IT infrastructure and respond to your requests. We follow a proactive approach with KPIs on your system’s performance and the satisfaction of your system users.

Managed SLA Plan

  • Phone Support

  • Unlimited Remote Support

  • Onsite Support

  • Scheduled Maintenance

  • Scheduled IT Consulting

  • Realtime Server/Desktop Monitoring

  • Onsite Warranty

  • Performance Guarantees

  • Malware Protection

  • No Callout Fees

Enquire Online

Or Call 1300-KATANA

Block SLA Plan (No Contract)

  • Phone Support

  • Remote Support

  • Onsite Support

  • 5 and 10 hour prepaid blocks available

  • Malware Protection (Additional Cost)

  • Realtime Server/Desktop Monitoring (Additional Cost)

Enquire Now

Or Call 1300-KATANA

Recent Reviews by Katana IT Clients

Macarthur Mowers & Marine

Wade and his team have been there through thick and thin and stuck by our business. Katana have it all covered and that is a relieving thing to have.

Belco Aluminium

It has been great working with Katana who are very reliable, responsive and same day fix. We look forward to continuing a long and healthy relationship for many years to come.

T&DC Supply Chain Solutions

Katana IT have been involved with managing the IT requirements for T&DC for a number of years now and we have found them to be responsive and knowledgeable in their field.

Liverpool Neighbourhood Connections

It has been necessary for us to have lots of networks connected and Katana has always been very good with connecting us up.

Dundalk Pipelaying

We have gone from having issues to having issues dealt with before they happen. Computer problems pretty much do not happen anymore.

VJ Accounting & Taxation Services

We have had a fantastic experience working with Katana IT. They really have taken the stress and the time away from any arising IT issue’s we have had.

Lindsay Civil

In business we don’t have time to have computers down or playing up, Katana IT give us good support and a quick response. I am an old tradesman and my IT skills are limited. I need someone I can rely on for quick response and the right advice.

Telstra Business Centre

Over a 5 year period our business grew from one site located in Campbelltown, to eight sites that stretched from Kiama and Wollongong, through to Rockdale and into Sydney. Wade had full management of it and was a trusted advisor on what was required for both upkeep and improvements.

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