Terms and Conditions

Last updated: November 26, 2020

Please read these Terms of Use (“Terms”, “Terms of Use”) carefully before using the https://katanait.com.au website (the “Service”) operated by Katana IT (“us”, “we”, or “our”).

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Katana IT and its licensors.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Katana IT.

KatanaIT has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that KatanaIT shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of Australia without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us

Send Us a Message

Solar Bright

May 17, 2023

Highly recommend Katana for your IT needs.

These guys are brilliant at what they do. Wade, Luke, Mick and the team will do the impossible immediately.
However, small miracles might take a little longer. Can't fault them.
Highly recommend Katana for your IT needs.

Joe.

R W Palmer Electrical

May 15, 2024

High level of Support allowing us to focus on our core business

Wade and the team at Katana IT have been managing our business IT services for many years and continue to provide high level of support and commitment to our requirements, whilst always ensuring our technology platform is up to date, maintaining improvement for system to run smoothly allowing us to focus on our core business service and delivery. Thank you team!

Shane M.
Director

Concept Care

May 30, 2024

Wade and his team have significantly exceeded our expectations

We've been partnering with Katana IT for our managed IT services over the past year, and I can confidently say that Wade and his team have significantly exceeded our expectations. From the outset, the level of communication has been outstanding. They are not just responsive; they are pre-emptively engaging, ensuring that potential IT issues are addressed before they become problems.

The team at Katana IT is genuinely committed to our success. Their availability and responsiveness whenever we've encountered IT challenges have been a game-changer for our operations. The speed at which they address and resolve issues is impressive, minimising any potential disruption to our business.

What really sets Katana IT apart is their proactive approach. They regularly provide us with updates and insights into our IT infrastructure, suggesting improvements and implementing strategies to enhance our systems' efficiency and security. This forward-thinking approach has given us peace of mind, knowing that our IT operations are in capable hands, and allows us to focus more on our core business activities.

Santana B.
Director

Corless Logistics

March 28, 2025

They are responsive, agile and capable

What has been your experience with Katana managing your IT?

Katana IT have been involved with managing the IT requirements for Corless Logistics for a number of years now and we have found them to be responsive and knowledgeable in their field. They have become part of our business through their open communication and friendliness with our staff. They are not a supplier that holds you at arms length. To us it is a personal connection they display that makes the difference.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

During the time that Katana IT have managed the IT requirements for Corless Logistics, we have had many project related activities that Katana IT have guided us through. New hardware roll outs to software upgrades along with advice and assistance on progressing a major IT platform change for our core business function.

Whats your general thoughts on Katana IT staff?

Katana IT have assisted in times of “dire need” from an IT perspective. These instances could be as simple as not being able to log on remotely when out of the office, internet drop outs, PC/software issues, to hardware problems….things that will stop a business functioning if assistance is not as quick as the “000 Emergency Services” type of response time. In all seriousness, if Katana IT didn’t respond as they do now and help solve the day to day issues – that we don’t know how/can’t find the solution to – simply and quickly, we would be in a pickle – without question. They are responsive, agile and capable.

Liverpool Neighbourhood Connections

Katana has always been very good with connecting us up

What has been your experience with Katana managing your IT?

We are very happy with the service that is provided.

What is a project or area Katana has been able to improve your IT processes or infrastructure?

It has been necessary for us to have lots of networks connected and Katana has always been very good with connecting us up.

What are your general thoughts on Katana IT staff?

It is great to know we have backup when we need it, just a phone call away.

VJ Accounting & Taxation Services

Katana IT have done a fantastic job

What has been your experience with Katana managing your IT?

We have had a fantastic experience working with Katana IT. They really have taken the stress and the time away from any arising IT issue’s we have had.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

Katana IT resolved our issue of diminishing space on our computers by establishing a cloud network. This allowed us to work remotely, store our data safely and of course gave us ample storage space.

Whats your general thoughts on Katana IT staff?

Katana IT have done a fantastic job managing the IT aspects of our business. They are always contactable, easy to approach and their expertise is second to none.

Lindsay Civil

Katana IT give us great support and a quick response time

What has been your experience with Katana managing your IT?

In our business we don’t have time to have computers down or playing up, Katana IT give us great support and a quick response time.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

Assisted us in establishing tablets throughout our management and field teams to streamline our business processes. Helped migrate our data to the cloud so our team have always available access.

Whats your general thoughts on Katana IT staff?

Katana are a great team who keep us up to date with changing and emerging technologies, security and practical solutions while also being on hand for hardware repairs and replacements with a fast turn around time.

We can’t afford any downtime on our network and Katana have the resources to respond effectively to keep us working.

Telstra Business Centre

Katana has been able to continuously improve our network

What has been your experience with Katana managing your IT?

Over a 5 year period our business grew from one site located in Campbelltown, to eight sites that stretched from Kiama and Wollongong, through to Rockdale and into Sydney. Wade had full management of it and was a trusted advisor on what was required for both upkeep and improvements.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

As can be appreciated we run an extremely complex environment both geographically and also the architecture of the network. Katana has been able to continuously improve our network, and at all times ensure that we are operational. We have just on 100 users whom are working off any number of devices and stations running diverse programmes from POS to Predictive Diallers.

Whats your general thoughts on Katana IT staff?

I can strongly recommend Wade’s performance based on his professionalism, knowledge and willingness to solve. However the most important element is his commitment to customer service.

Macarthur Vet Group

August 8, 2025

The team is reliable, trusted and knowledgeable.

We have worked closely with Katana for all our IT needs for many years. The team is reliable, trusted and knowledgeable.

We have many systems and hardware across multiple locations - nothing is ever too much trouble for the team.

Katana continues to be a valued partner as we update and invest in technologies that will support our business today and into the future.

Dale M.
Director

Terms and Conditions