Tech Minimum Standards

Overview

Last updated: 01 June 2024

At Katana IT, we work hard to build what we call our “Recommended Technology Platform”.

We know that using products across this platform will give you a great platform to operate your business from and its essential for our SLA guarantees. We practice what we preach and use ALL of the services below to run our own networks.

Our engineers are trained in and keep up to date with technology across this core set of products to make sure that we can quickly, efficiently and expertly assist you with working with those products.

We also maintain a strong connection with these vendors so that we can call on their specific expertise when needed.

There are some Hardware and Software requirements that You need to have in place in order for Us to meet Our Service obligations. We will update this list from time to time as certain technologies age and other technologies are released and tested by us. If an item requiring support does not meet our Minimum Standards, it will be at our sole discretion whether we charge You for any time incurred for supporting that Item.

Endpoints

An Endpoint is any device that connects to your network that your staff uses, this includes but is not limited to Desktops, Laptops, Tablets, Mobile Phones, Printers, DVRs, etc.

Windows 10 or 11 Professional
Malwarebytes Enterprise Anti-Virus
Vendor Supported Warranty or Care Pack
HP or Lenovo Business grade Desktops or Laptops

All endpoints need to be running current, vendor supported software.

As some examples (Current as of June 2024):

Windows 10 Professional Build 1903 and Above
Android 8 and Above
iOS 14 and Above

The hardware that the supported software also need to be supported by the vendor either by warranty (For example, laptops and desktops)or security patches (mobile devices, tablets).

The software needs to be correctly licensed and unmodified (I.e Rooting, Custom Firmware). The use of VPN software (Except for connecting to corporate assets OR required by vendors (example of Cisco VPN’s for working with the ATO) is not supported.

Any endpoints that are supported by us need to run adequate anti-malware systems, these systems are not to be modified by the end user and will be supplied by Katana IT. Endpoints will also run our Remote Management and Monitoring software to ensure adequate monitoring and patching.

Endpoints that are configured to access corporate file shares, should store all data their – local data is not included in any backups and file restoration is not guaranteed under any circumstances.

Networks

Your network includes your ISP, Network equipment and remote access configuration.

Business Grade internet connection
4G Failover internet connection
Dedicated Wireless Access points
Watchguard Firewall

Each location we managed needs to be connected using a suitable ISP with a business grade connection, with a secondary 4G Failover connection. The connections will be managed by a Business grade Firewall device.

Wireless access will be managed by dedicated wireless access points. Any guest access required, will be done via a secured Guest wireless network that will be segregated from the rest of the network.

Infrustructure

Infrastructure includes your servers, UPS’, etc

HP Proliant Servers
Vendor Supported Warranty or Care Pack
Windows Server 2016 or newer

All network equipment and servers are to be protected by a suitably sized UPS, the UPS needs to be either replaced or refurbished when the warranty expires to ensure maximum uptime in the event of a power outage and protection in the event of a power surge.

Servers require vendor warranty at all times to ensure fast service times in the event of a hardware failure. Servers and core network equipment need to be setup in a network cabinet, in a temperature controlled area to ensure hardware longevity.

Security

Security posture refers to an organization’s overall cybersecurity strength and how well it can predict, prevent and respond to ever-changing cyberthreats.

Credentials to Workstations, Email accounts and other IT Service need to be random generated credentials (Credentials are not be re-used) and need to be stored in an encrypted medium. All systems capable of Two-Factor Authentication, need to be configured and used.

Workstations are to be password protected.

Users are to undergo security training to ensure that their security skills are kept up to date.

Contact Us

If you have any questions about these Terms, please contact us

Send Us a Message

Solar Bright

May 17, 2023

Highly recommend Katana for your IT needs.

These guys are brilliant at what they do. Wade, Luke, Mick and the team will do the impossible immediately.
However, small miracles might take a little longer. Can't fault them.
Highly recommend Katana for your IT needs.

Joe.

R W Palmer Electrical

May 15, 2024

High level of Support allowing us to focus on our core business

Wade and the team at Katana IT have been managing our business IT services for many years and continue to provide high level of support and commitment to our requirements, whilst always ensuring our technology platform is up to date, maintaining improvement for system to run smoothly allowing us to focus on our core business service and delivery. Thank you team!

Shane M.
Director

Concept Care

May 30, 2024

Wade and his team have significantly exceeded our expectations

We've been partnering with Katana IT for our managed IT services over the past year, and I can confidently say that Wade and his team have significantly exceeded our expectations. From the outset, the level of communication has been outstanding. They are not just responsive; they are pre-emptively engaging, ensuring that potential IT issues are addressed before they become problems.

The team at Katana IT is genuinely committed to our success. Their availability and responsiveness whenever we've encountered IT challenges have been a game-changer for our operations. The speed at which they address and resolve issues is impressive, minimising any potential disruption to our business.

What really sets Katana IT apart is their proactive approach. They regularly provide us with updates and insights into our IT infrastructure, suggesting improvements and implementing strategies to enhance our systems' efficiency and security. This forward-thinking approach has given us peace of mind, knowing that our IT operations are in capable hands, and allows us to focus more on our core business activities.

Santana B.
Director

Corless Logistics

March 28, 2025

They are responsive, agile and capable

What has been your experience with Katana managing your IT?

Katana IT have been involved with managing the IT requirements for Corless Logistics for a number of years now and we have found them to be responsive and knowledgeable in their field. They have become part of our business through their open communication and friendliness with our staff. They are not a supplier that holds you at arms length. To us it is a personal connection they display that makes the difference.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

During the time that Katana IT have managed the IT requirements for Corless Logistics, we have had many project related activities that Katana IT have guided us through. New hardware roll outs to software upgrades along with advice and assistance on progressing a major IT platform change for our core business function.

Whats your general thoughts on Katana IT staff?

Katana IT have assisted in times of “dire need” from an IT perspective. These instances could be as simple as not being able to log on remotely when out of the office, internet drop outs, PC/software issues, to hardware problems….things that will stop a business functioning if assistance is not as quick as the “000 Emergency Services” type of response time. In all seriousness, if Katana IT didn’t respond as they do now and help solve the day to day issues – that we don’t know how/can’t find the solution to – simply and quickly, we would be in a pickle – without question. They are responsive, agile and capable.

Liverpool Neighbourhood Connections

Katana has always been very good with connecting us up

What has been your experience with Katana managing your IT?

We are very happy with the service that is provided.

What is a project or area Katana has been able to improve your IT processes or infrastructure?

It has been necessary for us to have lots of networks connected and Katana has always been very good with connecting us up.

What are your general thoughts on Katana IT staff?

It is great to know we have backup when we need it, just a phone call away.

VJ Accounting & Taxation Services

Katana IT have done a fantastic job

What has been your experience with Katana managing your IT?

We have had a fantastic experience working with Katana IT. They really have taken the stress and the time away from any arising IT issue’s we have had.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

Katana IT resolved our issue of diminishing space on our computers by establishing a cloud network. This allowed us to work remotely, store our data safely and of course gave us ample storage space.

Whats your general thoughts on Katana IT staff?

Katana IT have done a fantastic job managing the IT aspects of our business. They are always contactable, easy to approach and their expertise is second to none.

Lindsay Civil

Katana IT give us great support and a quick response time

What has been your experience with Katana managing your IT?

In our business we don’t have time to have computers down or playing up, Katana IT give us great support and a quick response time.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

Assisted us in establishing tablets throughout our management and field teams to streamline our business processes. Helped migrate our data to the cloud so our team have always available access.

Whats your general thoughts on Katana IT staff?

Katana are a great team who keep us up to date with changing and emerging technologies, security and practical solutions while also being on hand for hardware repairs and replacements with a fast turn around time.

We can’t afford any downtime on our network and Katana have the resources to respond effectively to keep us working.

Telstra Business Centre

Katana has been able to continuously improve our network

What has been your experience with Katana managing your IT?

Over a 5 year period our business grew from one site located in Campbelltown, to eight sites that stretched from Kiama and Wollongong, through to Rockdale and into Sydney. Wade had full management of it and was a trusted advisor on what was required for both upkeep and improvements.

What’s a project or area Katana has been able to improve your IT processes or infrastructure?

As can be appreciated we run an extremely complex environment both geographically and also the architecture of the network. Katana has been able to continuously improve our network, and at all times ensure that we are operational. We have just on 100 users whom are working off any number of devices and stations running diverse programmes from POS to Predictive Diallers.

Whats your general thoughts on Katana IT staff?

I can strongly recommend Wade’s performance based on his professionalism, knowledge and willingness to solve. However the most important element is his commitment to customer service.