No Contract IT Support

We work with our clients right across Sydney, Wollongong, and the Southern Highlands. For businesses that don’t need the proactive SLA service, we can also provide on-call service to our smaller clients.

Not ready for fully managed services but want to know support is available when you need it? No problem with our No Contract IT Support services. You pay for only what you use and if you want to ensure we can attend to your issue urgently, we have options for you to pre-pay hours so you can be
assured of prompt end-user support.

Priority on-call service.

Become a Katana Bronze client partner and get the very best of our on call services:

  • Katana IT will action your requests as a priority to keep your systems functioning efficiently
  • You will Talk to the same team every time you call. Local, Sydney based support team.
  • Katana IT will help you plan for business growth, new developments in technology and asset depreciation.
  • We can connect to your systems remotely saving you time and money
  • Flexible prepaid block hours for No Contract IT Support so you are in control.
  • Katana IT will perform an IT review to ensure your existing IT Infrastructure is working for you and not against you.

All for reduced hourly fixed prices so you can maximize your IT Budget.

Plan Includes
  •    Phone Support
  •    Remote Support
  •    Onsite Support
  •    Realtime Server/Desktop Monitoring
  •    Malware Protection
  •    Callout and Rates

Block SLA

  • Additional Cost
  • Additional Cost
  • 5 and 10 Hour prepaid blocks available