Managed Services

Katana IT is a leading MSP and works with clients right across Sydney, Wollongong, and the Southern Highlands. Katana IT will work with you to understand your business requirements, personalizing a business solution that fits your business’ needs.

IT is complex, time-consuming and just plain confusing. Katana IT will make sure your IT is working for you, not against you. Effective IT will improve your business’ performance.

With Katana IT’s managed services, your business will be able to leverage all of the benefits of having a team of IT Experts at your disposal. Above all, all of this without having to manage your own internal IT staff. Your staff will always have someone to call if things go wrong.

Katana IT will ensure your entire IT Portfolio is supported, protected and maintained. Subsequently,  you and your staff can concentrate on your business.  Because of all of this you and your staff will have a helpdesk for day to day assistance with IT.

Our business focus is to work with our clients, not for our clients. This ensures the delivery of world-class services that will improve business performance. We prefer the personal approach. In other words, Katana IT will manage IT whilst you manage the business.

SLA Managed Partners, premium service.

Become a Katana SLA Managed Client and get the very best of all our managed services:

  • Katana IT will give you a monthly summary of your technology, issues, and advice for future planning.
  • Katana  IT will monitor your systems remotely, 24/7.
  • You will Have confidence your data is secured with our offsite backup services and security services.
  • Katana IT will take preventative action to keep your systems functioning efficiently and reliably.
  • Katana IT will help you plan for business growth, new developments in technology and asset depreciation.
  • Rest assured that we will assist you in creating a DR Plan (Disaster Recovery) and Business Continuity plan should the unforeseen happen.
  • Finally,  You will Talk to the same team every time you call. Local, Sydney based support team.

At a set fixed monthly price and as a result, further helping you to efficiently manage your IT budget.

Plan Includes
  •    Phone Support
  •    Remote Support
  •    Onsite Support
  •    Scheduled Maintenance
  •    Scheduled IT Consulting
  •    Realtime Server/Desktop Monitoring
  •    Onsite Warranty
  •    Performance Guarantees
  •    Malware Protection
  •    Callout and Rates

Managed SLA

  • No callout fees
    Unlimited onsite/remote support
    Discount project rates